Web Master

WEB MASTER
Your part in this adventure
As a webmaster your will be in charge of preserving a high-quality marketplace website. This by ensuring a smooth shopping, creating and updating trending contents and visual, animate the website by creating and managing events like special sales, new collections and other thematic. You will be responsible as well for handling global customer care and maintain our users happiness to his maximum.
Expected behaviour, knowledge and skills
Behaviour
Before and above the rest we are counting on someone:

  •  Invested, to only way to provide the best is to take heart in what you do
  •  Rigorous, all our customers deserve an answer in due time
  •  Responsible, we count on each other
  •  Curious, keep your mind sharp
  •  Passionate, love what you do, do what you love

Knowledges and skills
 Global:

  • At ease with a computer and windows
  • Good knowledge of the main social networks and apps (Facebook, Instagram, twitter, snapchat, blogs...)

 Website

  •  Basic understanding of HTML/CSS, you will have to update existing content with or without the help of an embedded editor
  •  Able to browse image database and use photoshop to make the last modifications (or another image editor)
  •  Manage website configuration and parameters ( e.g. stock management)
  •  Investigate and report any operational/technical issues arising

 Marketing / Merchandising

Being familiar with internet shopping

  • Follow ecommerce best practices regarding contents creation and navigation
  • Follow the trends, know how to drive our customer on our best offers and products

Marketing understanding

  • Find the appropriate catchphrases, speech, story telling
  • Understand the seasonal events, which products to gather, understand the customer needs depending on the season and provide them appropriate content and navigation

Merchandising

  • Handle up and cross-sell

Communication

  •  Good communication skills in Greek and English
  •  Patient and optimistic: Give the best customer care experience to our customers
  •  Coordination: Follow issues from the seller to the shipping
  •  Ability to understand issues in a complex environment (Sellers, operator, warehouse, catalogue, partners, customer environment...) and being able to synthetize it

Basic Qualifications

  •  At least a four year degree or diploma in Computer Science or Engineering or equivalent experience
  •  Knowledge and appreciation of web standards
  •  Strong customer focus

Applications from individuals are encouraged regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Ermes Department Stores PLC is an equal opportunity employer. We offer dynamic career opportunities with growth potential and many company benefits. Please send your CV, by December 24th 2017, to cv@ermes.com.cy quoting job title. All applications will be maintained in strict confidence.

Undefined
Closing Date: 
Thursday, December 7, 2017
Contacts: